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Posts Tagged ‘Relay Services’

19 JunOfcom could fine BT over Next Generation Text Relay delay

BT has been warned by the communications regulator Ofcom that it could be financially penalised for a delay in making available a new telephone service for deaf and hard of hearing people.

Lidia Best

Lidia Best, Trustee of UKCoD and Chairperson of NADP comments “National Association for Deafened People (NADP)  is very disappointed with the delay and the breach of OFCOM deadline. We hope that the right attention is now given to resolve the issues and people, both deafened and hard of hearing people, and those who want to get in touch with them, will be able to benefit from the improved service.”

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18 JunNext Generation Text Relay Service

At a meeting in May with UKCoD’s Deaf Access to Communications group, BT apologised for the delay in launching the Next Generation Text Relay service and reiterated their commitment to delivering the new service. They acknowledge the disappointment, frustration and anger that many feel, and recognise the need to rebuild trust and confidence in the new service, when it will be available and what it has to offer.

Graham Sutherland, BT Business’ CEO, outlined three key phases – fixing the problem, further testing of the service and finally launch, which is expected early October.

BT are hoping to significantly expand the number of people testing the service and will provide DAC regular updates over the coming weeks and months.

DAC May update – BT and the disappointing wait for NGTR (pdf)

Notes from the meeting on 27th May are available here (pdf)

16 JulReview of Relay Services

Further to the Ofcom Review of Relay Services: Further Consultation, UKCoD and TAG welcomed the opportunity to respond. 

UKCoD/TAG submission to the consultation


13 JunRelay Services

UKCoD writes to BT, MGB and UKCTA in response to their reply to signatories to the open letter published in the Times.  The letter reads… Read more of this article

30 MayRelay Services – Ofcom response


Ofcom have today published Review of Relay Services: Further Consultation.

The Closing date for responses is 13 July 2012.