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12 AprUKCoD/DAC Relay UK Survey

Thank you to everyone who participated in the 2020 Relay UK survey.  The initial results were surprising.  We will now review the information provided by you before we can issue key findings.   During this process we will be approaching some participants who provided contact details to enable to obtain views on possible solutions to the issues identified.  If any participants would like to be involved, we would love to hear from you.  In the first instance please contact Clare Long at  We will then be discussing the resulting wish list to improve the communication relay services with BT, Ofcom and others.

18 MarLaw change opens doors for deaf jurors in England and Wales

Deaf people who require the use of a sign language interpreter will be allowed to take part in jury service for the first time, it has been announced.

Before this announcement, laws strictly prohibited anyone beyond the 12 sworn jurors from entering jury deliberation rooms. This is to safeguard against outside influence. It meant that an interpreter would be deemed an unlawful “13th person”, thus preventing those who require their assistance from participating in this important civic duty.

The new Police, Crime, Sentencing and Courts Bill 2021 announced last week (March 9th) means over 80,000 deaf people across England and Wales can now participate in jury service. It forms part of wider reforms announced that seek to build a fairer justice system.

Lord Chancellor, Robert Buckland QC MP, said: “Disability should not be a barrier to people carrying out this most important civic duty. I am delighted we can open up jury service to many thousands more people and ensure our justice system becomes as accessible and inclusive as possible.”

Read More

Article provided by Hearing Link

15 MarBritish Deaf Association – #SignLanguageWeek

British Deaf Association

Once again we are running a website dedicated to our annual Sign Language Week –

The theme of the week is ‘With Sign Language and Culture – We Prosper’. Keep an eye out for our daily videos during Sign Language Week to find out more.

You can use the site to look up local events, as well as facts, figures and resources. You can also be part of Sign Language Week via Facebook and Twitter using the hashtag: #SignLanguageWeek


Official website:

01 FebDownload the Relay UK app, for easy conversations with anyone, anywhere

UK CoD email image - Relay UK_

The Relay UK app allows anyone who’s deaf, hard of hearing or has difficulty talking, to communicate simply over the phone. It’s a regulated service provided by BT, that helps make phone calls with family and friends, work colleagues, or businesses and services such as government departments and healthcare providers, much easier. For clear and independent communication with anyone, anywhere, use Relay UK.

You simply type, or speak, what you want to say, and read the replies on screen as they come through, whilst an assistant relays the conversation to and from the person you’re calling. It’s a confidential service and there’s an option to save calls, so text conversations can be stored with ease.

You don’t need any special kit – just download the app from the App StoreGoogle Play or Windows Store, link it to your phone number and you’ll be ready to use Relay UK on your smartphone, tablet, or computer whenever you want.

See how the app works.

The service is free to access and use, so you’ll only pay your normal charges for the calls you make. Check with your phone provider for more details.

Watch our video to learn more.

Contacting 999 using Relay UK

In an emergency situation, you need help fast. The Relay UK service lets deaf, hard of hearing, or speech-impaired people in the UK connect to police, ambulance, fire, or coastguard services by calling with the help of a relay assistant or texting a message to 999 using Relay UK’s emergencySMS service.

Watch Relay UK’s video to find out more about how it can help you in an emergency situation.

Take the stress out of phone calls and let Relay UK help you with those all-important conversations today.

04 JanUKCoD / DAC Relay UK Survey 2020

UKCoD invites all users or previous users of the BT telephone text relay to help by telling us about your experience with it.

The survey will remain open until 17th January 2021.   If you have a few minutes to yourself at any time before 17th January, we would really appreciate you allowing us to take up some of your time. We would like to understand, as clearly as possible, what your personal experience of the relay service has been like, your preferences, any difficulties you have experienced with the relay service and any suggestions you have as clearly as possible.

The number of questions you will be asked and the time it will take to complete will vary according to the answers you provide. We expect a typical participant will be asked about 35 questions and could be completed in about 20 to 30 minutes, however if you have more to tell us, you will be asked more questions.

The results of this survey will be published on 17th March 2021 on the UKCoD website and potentially UKCoD Member websites. We will discuss the results with BT and Ofcom with a view to helping introduce any changes or further services we are able to identify that will help the deaf community.

We carried out a similar survey in 2016.  BT were then able to include many of the suggestions resulting from that survey when they introduced Relay UK. We look forward to being able to repeat the process and that this will result in further improvements.

When you are ready to start the Survey, please click on the link below.  If nothing happens please copy the link into the search /internet address box in your browser and press return.

Survey Link:

Thank you