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Archive for April, 2020

30 AprDeaf Awareness Week 2020

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Our Deaf Awareness Week 2020 focus was around recognising and celebrating those with ‘acquired deafness’ but we know in light of everything going on that we will, through an online campaign, engage with our members and encourage them to celebrate Deafness, raise awareness of best practice and use the week for demonstrating change and positivity.

Our publicity materials are now available on our website here.

We hope that you will join us in celebrating with us using #DAW2020 on social media from the 4 May!

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16 AprBSLHealthAccess for the UK’s Deaf community

SignHealth and online interpreting company InterpreterNow, have together launched ‘BSLHealthAccess’ which enables the provision of immediate, on demand access to British Sign Language (BSL) interpreters for communication with Deaf people in health settings free of charge during the current Coronavirus situation.

James Watson-O’Neill, SignHealth Chief Executive, says:

I am proud that SignHealth has agreed to fund this service and look forward to it being funded by the public sector in due course. Deaf people must be able to access healthcare, whether to visit their GP, have a scan during pregnancy or be treated in intensive care for coronavirus

Read the full Press Release

Visit the BSLHealthAcess website here

01 AprOfcom – Telecoms

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How broadband and mobile firms are protecting vulnerable customers during coronavirus pandemic

Keeping the UK’s communications networks going is more important than ever. So we welcome the efforts of the UK’s main broadband and mobile companies who have committed to helping their customers deal with issues they might face as a result of the coronavirus (Covid-19) pandemic.

Measures recently agreed with Ofcom and Government include supporting customers who are finding it difficult to pay their bills during the current situation; removing all data caps on broadband services; and offering new mobile and landline packages – including free calls – to help people stay in touch with each other.

The focus of providers right now must be on keeping people connected, especially those who need most support. So as a result of the unprecedented challenges industry is dealing with, we have provided advice about how they should comply with some of our rules at this time, with specific details on automatic compensation and the Broadband Speeds Code of Practice.

We are continuing to work closely with phone and broadband providers to ensure people can stay connected and are treated fairly.