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Archive for April 29th, 2015

29 AprNew on-demand video sign language service at Noble’s Hospital, Isle of Man

Nobles Hospital

A new sign language interpretation service which uses an online video link has been officially launched at Noble’s Hospital.  The initiative will provide an improved service for patients who are Deaf as well as offering better value for money.

The service is a result of a collaboration between Noble’s Hospital, the Manx Deaf Society, the Isle of Man Government IT Department and Sign Solutions.

The Isle of Man has no qualified British Sign Language interpreters.  When members of the Deaf community have medical appointments and require an interpreter, the Department often hires someone to come over from UK, which in the past has cost as much as £1,000.  In emergency situations, where there is no time to bring an interpreter to the Island, Deaf patients and staff providing care often find it extremely difficult to communicate effectively.

The new service from Sign Solutions connects to a live sign language interpreter via secure video link over the internet on a PC with a webcam or a tablet computer.  Read more of this article

29 AprRAD partner with UK Power Networks



28 April 2014

UK Power Networks partner with RAD to make vital information accessible to Deaf people

UK Power Networks (UKPN), the power company for London, The South East and East of England, has launched a partnership with the Royal Association for Deaf people, (RAD),  to make important information accessible.

One of the many ways RAD is working with UKPN is by producing videos  in British Sign Language (BSL)  to feature on UKPN’s website, covering vital information including:

  • How to get in touch with UKPN
  • Advice on what to do in the event of a power cut
  • How UKPN let people know about  planned power cuts
  • Staying safe around electricity
  • How to sign up to UKPN’s Priority Services Register (PSR)  – which keeps vulnerable people updated in a power cut via phone/sms

In addition to the BSL videos, UKPN and RAD held a joint customer focus group with hard of hearing and Deaf customers, explaining and promoting the PSR.

Some further ways the two organisations are working together include:

  • Engaging with other Deaf and Hard of Hearing organisations across UKPN’s regions to promote the accessible information
  • Creating accessible promotional material for the UKPN’s PSR
  • A presentation to explain the role of UKPN  through workshops and face-to-face interaction with the Deaf community

Dr Jan Sheldon, Chief Executive for RAD said “We work with Deaf people to make mainstream services more accessible. Our partnership with UK Power Networks has been enormously beneficial. For the first time ever, Deaf people have access to information about UK Power Networks’ services in their first language. They also have information about the Priority Services Register and why this is important”.

Eva Cahill, Corporate Social Responsibility Manager for UK Power Networks said: “We are committed to ensuring that the service we provide our customers is of the same high level across the board, and that we are constantly improving and adapting to the needs of all our customers. We also think it is vital that we play an active role in the communities we serve, and partnerships such as this help us to be able to do this. I would like to thank RAD for all their support in helping us craft our message to the Deaf community across our three regions.”

The BSL clips can be viewed at:


Note to Editors:

Royal Association for Deaf people promotes equaility for Deaf people through the provision of accessible services in British Sign Language including advice, advocacy, social care. For more information visit

UK Power Networks distributes more than a quarter of the UK’s electricity through its networks of substations, underground cables and overhead lines making sure the lights stay on across London, the South East and the East of England, regardless of who customers pay their energy bills to. A range of other companies deliver power to the rest of the country. For more information visit