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Archive for June 18th, 2014

18 JunNext Generation Text Relay Service

At a meeting in May with UKCoD’s Deaf Access to Communications group, BT apologised for the delay in launching the Next Generation Text Relay service and reiterated their commitment to delivering the new service. They acknowledge the disappointment, frustration and anger that many feel, and recognise the need to rebuild trust and confidence in the new service, when it will be available and what it has to offer.

Graham Sutherland, BT Business’ CEO, outlined three key phases – fixing the problem, further testing of the service and finally launch, which is expected early October.

BT are hoping to significantly expand the number of people testing the service and will provide DAC regular updates over the coming weeks and months.

DAC May update – BT and the disappointing wait for NGTR (pdf)

Notes from the meeting on 27th May are available here (pdf)