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Video Relay Directory

There are a growing number of organisations in the private, public and voluntary sector which are providing access to their services for deaf BSL users via Video Relay Services.  This section lists all the organisations which are doing this, provides a direct link to the organisation’s VRS pages and gives the name of the VRS supplier.

List of Organisations offering VRS

Companies/Organisations providing Video Relay Services

Please check the opening hours of the Video Relay Service before you call as many companies only operate during working hours

Allianz
Allianz Petplan Equine SV Live
Anglian Water
Arnold Clark Motor Dealers
Bank of Scotland
Barnsley Metroploitan Borough Council SV Live
Barclays Bank plc
Barclaycard
Barclays Wealth & Investment Management
Bridgend County Borough Council
Bristol City Council
British Gas
BT
Cherwell District Council
Childline
City of York Council
Contact Scotland
Derby City Council SV Live
Devon County Council InterpretersLive!
Direct Line Car and Home Insurance
Disability Forum
Department for Work and Pensions (DWP)
DWP – AtW advisers SV Live
DWP – Access To Work enquiry Line
DWP – Attendance Allowance
DWP – Disability Living Allowance
DWP – PIP Special Rules Terminally ill
DWP – PIP Claims
DWP – PIP Enquires
Ebico (sse)
EE
Equality and Human Rights Commission
Financial Ombudsman
First Direct
Glasgow Housing Association
Greater Manchester Police
Halifax
Hearing Dogs
Hertfordshire County Council
HertsHelp SV Live
Home & Legancy (Allianz) SV Live
HSBC
Isle of Man Government
KCOM
Leeds City Council
Leicestershire Police
Lloyds
London Borough of Camden
London Borough of Greenwich
London Borough of Brent
London Borough of Islington SV Live
London Borough of Newham
London Borough of Sutton
Manchester City Council
M&S Bank SV Live
Motability
Nationwide
Nat West Bank
Newcastle upon Tyne Hospitals NHS Foundation Trust InterpretersLive!
NHS 111
NHS England Customer Contact Centre
Northamptonshire Police
NSPCC
Ofcom
O2
Ombudsman Services
Oxfordshire County Council
Parliamentary and Health Services Ombudsman
Petplan
Prudential
Public Services Ombudsman for Wales SV Live
Royal Bank of Scotland
Royal Borough of Kensington and Chelsea
Sainsburys
Santander
Santander Consumer Finance (SCF)
Sense
Sight for Surrey SV live
Sky
SSE
The O2 (music venue)
Three
TSB Bank plc
Virgin
Vodafone
West Lothian Housing Partnership
Wheatley Group (housing association)

VRS Suppliers

InterpretersLive! video interpreting service provided by Sign Solutions*
InterpreterNow
*
Red Dot Online Interpreting Service*
SignLive Limited  *
SignVideo*

* Organisation has conformed to the VRS specification standards as set by UK Council on Deafness.

VRS Business Case FINAL (pdf)

If users are aware of any other organisations offering video relay that they should send them in to UKCoD

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