Prudential has become the first retirement product provider in the UK to introduce a web-based video relay service (VRS) for customers who use British Sign Language (BSL).
A BSL version of this news release is available.
Launched this week, SignVideo Live will allow British Sign Language (BSL) users to take full advantage of the services that Nationwide has to offer.
The free service can be accessed via a link on Nationwide’s website which will enable customers who are deaf and hard of hearing to access a BSL interpreter through video. From here, the interpreter will connect the customer to the customer services helpline, relaying the call live, like any regular call.
This 7 week course is fully accessible for deaf people and is based on text and powerpoint presentations. Each student needs to spend 4 to 5 hours per week. Best of all it is free! The course starts on 7th November and places are going fast……
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Today, Santander Consumer Finance (SCF), in partnership with SignVideo, has launched a Video Relay Service (VRS), for the British Sign Language (BSL) community.
The service is available for all account servicing, supporting customers with many of their day to day account queries and transactions. The service enables deaf BSL-using customers to place video calls to SCF via a free and secure video link on its website. The video call instantly connects to a BSL interpreter at SignVideo, who then phones the SCF contact centre relaying the conversation in real time.
Read the full Press Release
To view the list of Organisations/Companies offering VRS, please visit our website at http://deafcouncil.org.uk/deaf-access-to-communications/video-relay-directory/
The deadline has now been extended to end September 2016.
UKCoD through its subgroup DAC (Deaf Access to Communications) is carrying out a survey to assess how deaf people are using the telephone and in particular their experience with Next Generation Text Relay which was launched in October 2014.
We need as many deaf people as possible to complete the survey so please share or otherwise spread the word.
If you do know deaf people who are not online but do use the telephone or would if the appropriate service was available then please feel free to complete the survey on their behalf either directly or offering a print out of the survey for them to complete.
Thank you in anticipation of your help.