- Nationwide to team up with SignVideo to enable deaf and hard of hearing customers to access services
- Customers will be able to access sign language interpreters online to manage their finances
- Nationwide is the first building society to offer this service
Launched this week, SignVideo Live will allow British Sign Language (BSL) users to take full advantage of the services that Nationwide has to offer.
The free service can be accessed via a link on Nationwide’s website which will enable customers who are deaf and hard of hearing to access a BSL interpreter through video. From here, the interpreter will connect the customer to the customer services helpline, relaying the call live, like any regular call.
This 7 week course is fully accessible for deaf people and is based on text and powerpoint presentations. Each student needs to spend 4 to 5 hours per week. Best of all it is free! The course starts on 7th November and places are going fast……
ITU Online course on Public Procurement of accessible ICT products and services
Do you procure information and communication technology (ICT) solutions for your organization?
What standards do you use?
How can you ensure that the ICT solutions you procure are fully accessible and compliant with the most up to date standards?
What are your legal obligations under EU Public Directives and new and upcoming accessibility Web Accessibility Directives and European Accessibility Act?
Further details available here>>
Register on the course>>
Various topics of interest to CFC members were discussed including switching, broadband USO, nuisance calls, data protection/data sharing, regulation of the BBC and auto-compensation. Tony Close, Ofcom’s Director of Content Standards, Licensing and Enforcement, said in his evidence that Ofcom supported the Action on Hearing Loss amendment about access services on video on-demand (column 108).
Paul Breckell, Action on Hearing Loss Chief Executive, says: ‘We are pleased that Ofcom would welcome an amendment to the Digital Economy Bill that would ensure access services – subtitles, audio-description and BSL – are included for TV watched on-demand.‘Unlike traditional TV, there is currently no requirement for TV providers to include access services in their on-demand content. As a result, many services remain inaccessible to people with sensory loss, with over three-quarters of TV on-demand providers still not offering subtitles, despite a year on year growth in audience figures..
‘Legislation in this area is what we have been calling for through our Subtitle it! campaign for some time and Ofcom as the regulator is best placed to ensure equal access for all.’
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View the Programme (pdf)